Customer Care Representative

Job Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Process orders in Syteline at a steady pace with accuracy and attention to detail
• Maintain a deep understanding of our products and services to offer knowledgeable support.

• Handle and resolve customer complaints consistent with ICN policies and procedures
• Direct customer requests to the appropriate resource/employee
• Keep records of customer interactions and transactions

• Maintains records of customer interactions with details of inquiries, complaints, or comments and steps taken.
• Update and maintain customer profile information in the system, ensuring accuracy of pricing, contact details, and any other relevant data to ensure seamless customer service and billing experience.
• Handle customer feedback, providing insights to help improve the overall customer experience.

Job Requirements:

• 3-5 years of experience in a similar role in a manufacturing environment
• ERP systems experience a plus
• Proficient with Microsoft Office, Word, Excel and Outlook
• Professional in phone etiquette, appearance and demeanor
• Excellent oral and written communication skills
• Self-starter, with the ability multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Strong attention to detail, sound judgment with logical decision-making, and a hands-on approach to problem-solving.
• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Spanish speaking a plus
• Ability to legally work in the U.S. The company doesn’t sponsor work visas.