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Technical Support

Inkcups is your partner who understands the fast-paced nature of your business and the importance of machine up time. We build long term relationships and are focused on your success.  The Inkcups service organization is a friendly, responsive, knowledgeable, and courteous support team who will go the extra mile to make sure you succeed.

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For immediate support, please contact your regional office or call Inkcups at 1-978-646-8980.

otherwise, click on the section below

World Class Technical Service & Support

Our highly trained technicians strive to provide proactive support, superior remote service, and diligent communication. Our field service team executes confidently and efficiently until you are up and running.

Global Footprint

Our technicians have several offices located around the world. To ensure fast and efficient support, our customers are never too far away. Our technicians are bi-lingual and speak a multitude of languages, including: English, Spanish, Mandarin, Vietnamese, Dutch and German. Contact Inkcups Headquarters or find your regional office.

Find your Regional Office

94%

pad printing/laser technical issues are resolved same day

100%

sapphire ink adhesion testing complete within 3 days

93%

inkjet cases are resolved same day

92%

customer is resolving an issue with a technician within 30 minutes

5%

inkjet technical issues result in a service call

The Best Warranty in the Industry

Each machine sold by Inkcups comes with our standard warranty, protecting your equipment for 1 year from the date of purchase.

In addition, our InkcupCare extended warranty covers part replacement & remote technical support at no additional cost.

Find out more

Pad Printing Support

Our pad print technicians are available to answer any questions you may have about your equipment. We offer in-house training, application evaluation, troubleshooting support, and spare part inventory.

Contact Pad Printing Support

Pad Printing Resources

Visit our Learning Center for FAQs, Documents, and How-to Videos.

Learning Center

Spare Parts

Inkcups houses all popular items to keep your equipment up and running on-hand and ready to ship with the expert knowledge to help you replace the part.

coming soon

Digital Printing Support

Inkcups has the largest team of direct expert inkjet technicians in the industry. Rest assured when you contact support, it’s an Inkcups employee and not an outsourced “authorized technician.” Proactively, all equipment comes with a standard operating procedure guide and no-charge software updates. Our inkjet technicians offer email, phone, remote, and on-site support.

Contact Digital Printing Support

Digital Printing Resources

Our Learning Center offers comprehensive support documentation, manuals, FAQs, and videos.

Learning Center

Digital Printing Spare Parts

Inkcups houses all digital printing spare parts for each inkjet printer we sell,  new and old. We house a large inventory to expedite shipping to our customers because when your machine is down, every second counts.

Digital Spare Parts

50%

OWN MULTIPLE INKCUPS' INKJET PRINTERS

35%

HAVE PURCHASED MORE THAN ONE HELIX®

15%

HELIX® CUSTOMERS HAVE MORE THAN 4 OF THESE INKJETS

Laser Plate-making Support

Our laser support staff includes technicians who build each laser by hand and know each laser, inside and out. Who better to support the equipment?

Our etched-plate department technicians are experts in laser pre-press, including artwork and settings prep.

Both offer email, phone, and remote technical support.

 

 

Laser Machine Support

If you are experiencing trouble with your laser, please contact laser support.

Contact Laser Machine Support

Laser Pre-press Support

If you are experiencing trouble with laser settings and artwork, please contact etched plate support.

Contact Laser Pre-press Support

Laser Plate-making Resources

Our Learning Center offers laser etching guides, settings, manuals, FAQs, and videos.

Learning Center

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